Offshore Remote

Location: Remote (Offshore)
Employment Type: Contract / Full-time

Job Description

We are looking for a ServiceNow Senior Developer to support development and enhancement of ServiceNow implementations across ITSM, CSM, FSM, and CPQ in a global delivery environment.

Key Responsibilities

• Configure and customize ServiceNow modules

• Develop scripts, workflows, and integrations

• Support enhancements, bug fixes, and platform upgrades

• Collaborate with architects and onshore teams

• Maintain technical documentation

Required Skills & Experience

• 5+ years of ServiceNow development experience

• Strong hands-on skills in ITSM and at least two of CSM, FSM, or CPQ

• Proficiency in JavaScript and ServiceNow APIs

• Experience working in offshore delivery models

• Good problem-solving and communication skills

Preferred

• ServiceNow CIS certifications

• Experience in regulated or enterprise environments

About Cynosure IT

Cynosure IT is a global ServiceNow Outsourcing and consulting firm supporting enterprises with on-demand access to certified ServiceNow architects and senior developers across ITSM, CSM, FSM, and CPQ. Our delivery model enables organizations to scale their ServiceNow programs efficiently through remote offshore and hybrid teams, aligned closely with onshore stakeholders and business goals.

Onshore Remote (US Citizen)

Location: Remote (US)
Employment Type: Contract / Full-time
Work Authorization: US Citizen (mandatory)

Job Description

We are hiring a ServiceNow Senior Developer with strong hands-on experience across ITSM, CSM, FSM, and CPQ. The role involves building custom applications, integrations, and workflows while collaborating closely with architects and business teams.

Key Responsibilities

• Develop and customize ServiceNow applications and modules

• Implement workflows, Flow Designer, Business Rules, and UI Policies

• Build integrations using REST/SOAP and MID Server

• Customize CSM case management, FSM work orders, and CPQ workflows

• Perform code reviews and ensure development best practices

• Troubleshoot production issues and optimize performance

Required Skills & Experience

• 7+ years of hands-on ServiceNow development

• Strong experience in ITSM, CSM, FSM, and CPQ

• Advanced scripting skills (JavaScript, Glide API)

• Experience with Service Portal / UI Builder

• Solid understanding of CMDB and data relationships

• Strong communication skills for direct client interaction

Preferred

• ServiceNow CIS certifications

• Experience in regulated or enterprise environments

About Cynosure IT

Cynosure IT is a global ServiceNow Outsourcing and consulting firm supporting enterprises with on-demand access to certified ServiceNow architects and senior developers across ITSM, CSM, FSM, and CPQ. Our delivery model enables organizations to scale their ServiceNow programs efficiently through remote offshore and hybrid teams, aligned closely with onshore stakeholders and business goals.

Offshore Remote

Location: Remote (Offshore)
Employment Type: Contract / Full-time

Job Description

We are seeking a highly capable ServiceNow Architect to design, govern, and deliver complex multi-module ServiceNow implementations for global enterprise clients. This role requires strong architectural depth across ITSM, CSM, FSM, and CPQ, along with the ability to work closely with onshore stakeholders while leading offshore delivery teams.

The architect will be responsible for translating business strategy into scalable ServiceNow solutions, ensuring platform integrity, performance, and long-term sustainability. This is a hands-on leadership role that combines architecture, technical oversight, and client advisory.

Key Responsibilities

• Define and own the end-to-end ServiceNow architecture across ITSM, CSM, FSM, and CPQ

• Translate complex business requirements into technical solution designs and architecture documents

• Establish platform standards for configuration, customization, integrations, and security

• Lead technical design discussions with onshore clients, product owners, and delivery leads

• Architect and oversee integrations with external systems using REST, SOAP, MID Server, and event-based patterns

• Design and govern CMDB architecture, Discovery, Service Mapping, and data normalization strategies

• Ensure optimal use of ServiceNow OOTB capabilities while minimizing technical debt

• Review and approve technical designs, custom scripts, workflows, and integrations

• Guide developers on best practices, performance optimization, and upgrade-safe development

• Support platform upgrades, roadmap planning, and continuous improvement initiatives

• Act as the technical escalation point for complex production issues

Required Skills & Experience

• 10+ years of hands-on experience on the ServiceNow platform

• Strong architectural expertise in ITSM (Incident, Problem, Change, Request, CMDB)

• Proven experience designing and implementing CSM, FSM, and CPQ solutions

• Advanced knowledge of ServiceNow scripting (JavaScript, Glide API, Script Includes)

• Strong experience with Flow Designer, IntegrationHub, UI Builder, and Service Portal

• Deep understanding of ServiceNow data models, security model, and performance tuning

• Experience working in offshore–onshore delivery models with enterprise clients

• Excellent communication, documentation, and stakeholder management skills

Preferred Qualifications

• ServiceNow CIS certifications (ITSM, CSM, FSM, CPQ)

• Prior experience in telecom, banking, healthcare, or large enterprise environments

About Cynosure IT

Cynosure IT is a global ServiceNow staffing and consulting firm supporting enterprises with on-demand access to certified ServiceNow architects and senior developers across ITSM, CSM, FSM, and CPQ. Our delivery model enables organizations to scale their ServiceNow programs efficiently through remote offshore and hybrid teams, aligned closely with onshore stakeholders and business goals.

Onshore Remote (US Citizen)

Location: Remote (US)
Employment Type: Contract / Full-time
Work Authorization: US Citizen (mandatory)

Job Description

We are looking for a highly experienced ServiceNow Architect to lead end-to-end design and delivery across multiple ServiceNow modules including ITSM, CSM, FSM, and CPQ. The architect will work closely with business stakeholders, guide technical teams, and ensure scalable, secure, and best-practice platform implementations.

Key Responsibilities

• Own overall ServiceNow architecture across ITSM, CSM, FSM, and CPQ

• Design enterprise-scale solutions aligned with business objectives

• Lead requirement workshops with business and technical stakeholders

• Define data models, integrations, security, and governance standards

• Oversee development quality, code reviews, and performance tuning

• Guide platform upgrades, enhancements, and roadmap planning

• Act as the technical authority and escalation point for complex issues

• Mentor developers and ensure adherence to ServiceNow best practices

Required Skills & Experience

• 12+ years in ServiceNow with strong multi-module exposure

• Deep expertise in ITSM (Incident, Problem, Change, Request, CMDB)

• Strong hands-on experience with CSM, FSM, and CPQ

• Solid understanding of ServiceNow scripting (JavaScript, Glide API)

• Experience with integrations (REST, SOAP, MID Server)

• Strong knowledge of CMDB, Discovery, and Service Mapping

• Excellent communication and stakeholder management skills

Preferred

• ServiceNow Certified Technical Architect (CTA) or CIS certifications

• Experience working with US enterprise or federal clients

• Prior experience leading remote delivery teams

About Cynosure IT

Cynosure IT is a global ServiceNow staffing and consulting firm supporting enterprises with on-demand access to certified ServiceNow architects and senior developers across ITSM, CSM, FSM, and CPQ. Our delivery model enables organizations to scale their ServiceNow programs efficiently through remote offshore and hybrid teams, aligned closely with onshore stakeholders and business goals.

Role Overview

We are looking for an experienced IT Governance, Risk, and Compliance (GRC) professional to lead and manage the organization’s IT GRC program. The role focuses on strengthening governance structures, identifying and mitigating IT risks, and ensuring ongoing compliance with regulatory, legal, and industry requirements. The ideal candidate will act as a strategic partner to business and technology teams, driving a strong risk-aware and compliance-focused culture across the organization.

Key Responsibilities

GRC Program Management

• Design, implement, and oversee the end-to-end IT GRC program aligned with organizational objectives.

• Establish, review, and enhance governance frameworks, policies, procedures, and standards related to information security and compliance.

Risk Management

• Identify, assess, and prioritize IT and information security risks across systems, processes, and vendors.

• Collaborate with internal stakeholders to define risk treatment plans and ensure timely and effective mitigation.

Compliance Management

• Ensure compliance with applicable laws, regulations, and industry standards.

• Plan and execute regular compliance assessments, internal audits, and control reviews, addressing gaps and remediation actions.

Policy and Standards Development

• Develop, maintain, and periodically review information security and IT governance policies.

• Ensure alignment with business objectives, regulatory expectations, and recognized industry frameworks.

Training and Awareness

• Lead security, risk, and compliance awareness initiatives across the organization.

• Conduct training sessions on GRC best practices and collaborate with stakeholders to promote understanding of compliance obligations.

Incident Response and Investigation

• Support and lead IT and information security incident response activities as required.

• Conduct investigations into security incidents, document findings, and recommend corrective and preventive actions.

Continuous Improvement

• Drive continuous improvement initiatives to enhance the maturity and effectiveness of the GRC program.

• Stay current on emerging threats, regulatory changes, and industry trends impacting the GRC landscape.

Qualifications & Experience

• Bachelor’s degree in Information Security, Computer Science, or a related discipline.

• Professional certifications such as CISA, CISSP, CRISC, or equivalent are highly preferred.

• 7+ years of hands-on experience in IT Governance, Risk Management, and Compliance roles.

• Proven experience implementing and managing GRC frameworks such as ISO 27001, NIST, COBIT, or similar standards.

• Strong knowledge of regulatory and compliance requirements, including GDPR, HIPAA, SOX, and other applicable regulations.

• Excellent communication, stakeholder management, and collaboration skills.

We are seeking a ServiceNow professional responsible for the implementation, configuration, and ongoing support of ServiceNow ITSM applications. The role involves customizing and extending platform capabilities through form configuration, workflows/flows, UI policies, client scripts, and business rules to meet business and operational requirements.

You will design, build, and maintain Service Catalog items, CMDB structures, and Knowledge Base content, ensuring data accuracy, usability, and alignment with ITIL best practices. The role also includes ServiceNow system administration, covering instance upgrades, patch management, user and role administration, and platform performance optimization.

The candidate will be expected to produce and maintain technical documentation, including solution designs, configuration details, process flows, and test scenarios. Close collaboration with QA and business stakeholders is required to support testing, validation, and defect resolution.

Additionally, you will support user training, go-live activities, and post-implementation support, ensuring smooth adoption of ServiceNow solutions and continuous improvement of ITSM processes.