Go-Live day feels like a finish line. War room closes. Celebration mail goes out. Leadership congratulates the team. Implementation partner steps back. And everyone assumes the hardest part is over. But in most ServiceNow programs, the real risk doesn’t start during implementation. It starts after the applause ends. Not with a failure. Not with a …
Most organizations invest heavily in ServiceNow ITSM and ITOM. They implement incident workflows, configure CMDBs, build dashboards, and automate alerts. Yet months later, leadership still asks the same question: “Why aren’t we seeing real business impact?” Tickets are moving faster, monitoring is active, and data exists. But downtime still hurts revenue, users still complain, and …
The Missing Link Between ITSM, ITOM, and Business Outcomes Read More »
Every bank claims to have a “mature CMDB.” The slides are impressive. Coverage shows 95%, relationships look clean, and dashboards glow green. And yet incidents still bounce between teams, impact analysis takes hours, and change approvals feel like educated guessing. So what’s really going on? If CMDB is supposed to be the single source of …
CMDB in Banks: Why It Looks Complete on Slides but Broken in Reality Read More »
ServiceNow AI Agents are turning heads in IT and security. With promises of automated threat detection, real-time incident response, and intelligent workflow orchestration, it sounds like every CIO’s dream come true. But let’s pause for a reality check: automation alone doesn’t keep organizations ahead of cyber threats. Without expert implementation, workflow customization, and continuous support, …
Outsourcing looks simple on paper. You identify a gap, shortlist a few vendors, compare proposals, and sign a contract. In reality? This is where many organizations quietly lose time, money, and momentum. The problem is rarely outsourcing itself. It’s choosing the wrong vendor for the job—one that looks good in a pitch deck but struggles …
Choosing the Right Vendor for Outsourcing: What Actually Matters (and What Doesn’t) Read More »
If your ServiceNow platform feels powerful but slow, sophisticated but frustrating, the problem usually isn’t the technology. It’s resourcing. Most organizations don’t struggle because they lack ServiceNow licenses. They struggle because they don’t have the right people, at the right time, with the right experience. Projects stall. Backlogs grow. Enhancements take weeks instead of days. …
ServiceNow Resourcing: When It Works, When It Fails, and How to Get It Right Read More »
ServiceNow has earned its reputation for a reason. It’s powerful, flexible, and capable of transforming how enterprises run IT, HR, customer service, security, and more. Yet many organizations quietly feel disappointed. Dashboards exist, but decisions still feel manual. Workflows are live, but teams still chase tickets. The platform is “implemented”, but value feels stuck. So, …
ServiceNow Isn’t the Problem – Your Delivery Model Might Be Read More »
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