The customer experience segment is continually shifting with new channels and consumer segments, which is driving trends and transforming the industry. The need of the hour is to have a balanced approach by focusing on streamlining communications – interactions with both internal and external constituents, optimizing and automating the manual process, and creating efficacies.

It also involves bridging the data silos to provide a single pane of glass and real-time reporting to proactively manage touchpoints to provide personalized and predictive insights and help retain customers and employees, upsell/cross-sell products and services and drive down OPEX costs to drive accelerated performance.

By following a balanced approach with people, process, and automation as well as leveraging Microsoft’s Common Data Model and their technology stack, you will see significant increases in CSAT/NPS, FCR and get a handle on your AHT, onboarding, and retention effectiveness driving a ‘High-Performance’ Customer Experience every time.

Cynosure-Technologies Consulting leverages Microsoft Dynamics 365 Customer Service & Field Service, Dynamics 365 Insights + AI, Virtual Agents, Remote Assist, Knowledge Management, in addition to the PowerApps, PowerBI, PowerAutomate along with Azure AI + ML, and BOTs to achieve your customer experience goals.