We are seeking a ServiceNow professional responsible for the implementation, configuration, and ongoing support of ServiceNow ITSM applications. The role involves customizing and extending platform capabilities through form configuration, workflows/flows, UI policies, client scripts, and business rules to meet business and operational requirements.
You will design, build, and maintain Service Catalog items, CMDB structures, and Knowledge Base content, ensuring data accuracy, usability, and alignment with ITIL best practices. The role also includes ServiceNow system administration, covering instance upgrades, patch management, user and role administration, and platform performance optimization.
The candidate will be expected to produce and maintain technical documentation, including solution designs, configuration details, process flows, and test scenarios. Close collaboration with QA and business stakeholders is required to support testing, validation, and defect resolution.
Additionally, you will support user training, go-live activities, and post-implementation support, ensuring smooth adoption of ServiceNow solutions and continuous improvement of ITSM processes.
Job Features
| Job Category | ServiceNow Jobs |
| Experience | 1 - 5 years |
