The Missing Link Between ITSM, ITOM, and Business Outcomes
Most organizations invest heavily in ServiceNow ITSM and ITOM. They implement incident workflows, configure CMDBs, build dashboards, and automate alerts. Yet months later, leadership still asks the same question: “Why aren’t we seeing real business impact?” Tickets are moving faster, monitoring is active, and data exists. But downtime still hurts revenue, users still complain, and …
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